Frequently Asked Questions
- How to register? To create an account, click on the register button at the top of the main page. Enter your email, then enter your password, confirm the captcha and finally click on the register button. In this section, an email will be sent to you, confirming that you will enter the site. This step has completed the initial registration successfully. To perform the transaction on your site, you must also complete the authentication steps.
Note that transactions and exchanges that are not in Rials and are related to digital currencies and cryptocurrencies with each other, do not require registration on the website. - How to login? To enter the site, click on the login button at the top of the main page, as shown below. Then enter your email and password that you have already selected in the registration step, and finally click the login button.
- Forgot your password? If you forgot your password, you can request a new one.
- Account Settings Here You can review your personal information, transaction history, and security settings. To access this section you must first log in and then click on the profile picture from the top bar and select Account.
- Where can I check my transactions? You can check your order history and transactions at here .
- How can I make my account more secure? In addition to the necessary security settings for users, we have also provided special and additional security options in the account security section that users can activate or deactivate according to their choice.
- Can I close my account? If you want to delete an account, send a backdrop to the support team and your request will be processed as soon as possible.
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How to delete an account?
Can I close my account?
- What is the transaction and ordering process like from start to finish? One of the main goals of this site is the simplicity of the user interface, which performs all the complexities of transactions in digital ciphers and the blockchain category behind the scenes, and provides the simplicity of the user interface in the user's view and action.
The user enters the main page of the site by selecting the type of digital currency in both receiving and paying, and carefully completes the empty boxes, especially the account number and wallet address of the site, and then enters the next step by clicking the continue button. The site waits for a payment from the user by setting a time limit of 15 minutes, at which point the user can make the payment using the various facilities provided by the site. After payment by the user, and completion of success The transaction prompts the site to notify the user of the transaction details via email and SMS(Rial transactions).
All users must make and register their payment within the specified 15 minutes period. - Failed / pending transaction
Order problems
My transaction failed / I did not receive the amount of currency exchanged, what should I do?
If your transaction was unsuccessful (rejected), there can be two cases. The first case that is most likely is the expiration of your transaction period. This means that if you have not made any transaction (payment) during the period that the site has provided to you, your transaction will be unsuccessful and will be rejected due to the lack of proof of payment.
The second case, in which the probability of occurrence is very low, is that you have made the deposit but the transaction was unsuccessful.An error may have occurred during the transaction in one of the layers of the mentioned servers, in which case the user can send the details of the failed transaction along with the transaction number to our support team so that in the shortest time by the site support team,Checked and corrected and paid to the user.
My transaction is pending, what should I do?
Waiting mode is only related to cryptocurrency transactions, such as Bitcoin, Ethereum, Bitcoin Cache, Tron, etc., which require confirmation, and this action (confirmation) depending on the type of cryptocurrency and the amount of network fees, is time consuming. And it usually lasts from 15 minutes to several hours, but the user should always pay attention to two important points, which are:
1) Check that you have entered the password of our site Ramzarz wallet correctly and check it carefully at each step.
2) Users should note that the fee for the cryptocurrency transmission network should not be less than the standard amount, which prolongs the transaction process and prolongs the waiting period (always from valid wallets that Use transaction fees as standard).
If you have read and checked all of the above and your problem is not resolved, send us a message (ticket) to support the site, check it as soon as possible. - How long does it take to complete the ordering process? The duration of the order process on this site in all types of orders is 15 minutes. Thus, after selecting the type of payment and receipt, the user enters the order creation stage, in which case he has 15 minutes to make his payment. After payment, depending on the type of transaction (automatic or semi-automatic), user orders are processed.
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